Gartner forecasts for 2023

Gartner’s predictions, while not revolutionary, focus on what will be important in 2023: adaptation. Faced with uncertainty, CIOs must prepare for all eventualities and take advantage of the lull in innovation to strengthen their infrastructure.

Gartner has always been great at creating new buzzwords in the IT market that catch the attention of marketers. 2023 will not be an exception. DIS for Digital Immune System, Applied Observability, AI TRiSM (AI Trust, Risk and Security Management), Superapps… The analysis firm identified 10 big trends for 2023 categorized it into 4 categories: optimizing sustainability, increasing productivity and customer value, innovation in customer engagement, and persistence in implementing sustainable IT solutions.

New words for hackneyed paradigms

If you were expecting big announcements to build your IT roadmap, you may be disappointed. With the trend DIS (Digital Immune System)for example, Gartner advises companies to combine ” Experiences and technologies from observability, artificial intelligence (AI) augmented testing, chaos engineering, self-healing, site reliability engineering and information security software supply chain to improve the resilience of products, services and systems “. In other words, Gartner advises you to make your environments more secure with all the technological tools and methods at your disposal (none of which are new) to improve the customer experience.

Applied observability It does the same by advising companies to strengthen their data architectures to be able to react faster thanks to AI and recommendations.

Especially unusual, trend AI TriSM reminds that Artificial intelligence requires new forms of trust, risk and security management that conventional management tools do not provide “. Of course. All companies today are, or should be, aware of the major challenges AI poses in terms of transparency and control. How this trust in AI will play out remains to be seen, and Gartner has yet to offer a universal solution.

Industrial Cloud Platforms on the other hand, the recombination of IaaS, PaaS and SaaS offerings by customizing them for a specific activity sector is already a well-implemented trend among American hyperscalers.

Platform engineering is another “Gartnerian” name to evoke the platforming trend that has been observed for several years to increase the productivity of development teams or to increase the productivity of end users. Such platforms aim to hide the complexity of software and processes, simplify integration, and promote reuse and self-service approaches.

Realizing Wireless Value brings together a number of technological trends based on wireless connectivity (IoT, 5G, WiFi 7, LEO satellites, etc.) to offer new services and reduce operating costs.

Super programs will undoubtedly be one of the marketing buzzwords of 2023, even if – as they should – marketing departments are using it wrongly and completely. For Gatner, Superapps represents a desire to unify an application, a platform and an ecosystem into a single application (as Microsoft has done with its new Microsoft 365 program).

L’Adaptive AI It’s a trend in AI that involves changing the behavior of models after they’ve been deployed, using real-time feedback and constant retraining of models to allow AIs to quickly adapt to evolving real-world conditions. A trend that is not without risk. Plus, chilled by Thai experience, ChatGPT – the AI ​​of 2022 – is anything but adaptive and connected to the Internet.

Trend Metaverse In 2022, the word almost seems to be on the front page of IT news… but more for the failures that Meta has encountered in implementing it, including within their own teams, than for the progress that has been made as a result. For Gartner, Metaverse’s potential to replicate and improve their physical operations remains to be explored. Perhaps the arrival of new Meta headphones and Apple headphones in 2023 will revive interest in the metaverse.

Finally, the trend Sustainable Technology is more transversal and brings together solutions that improve the energy efficiency of IT services and reduce the carbon footprint of digital technology.


These 2022 news that will affect CIOs in 2023.


Key things to remember from 2022 for a CIO in 2023

A year of refocusing

In Gartner’s defense, the geopolitical climate lends itself less to big predictions or even major IT infrastructure revolutions. Like most analyst firms, it prefers to be cautious: ” This will not be a year to achieve great ambitions. 2023 will be an opportunity to refocus, rework and rethink your infrastructure. In a crisis, there are opportunities – in this case, the opportunity to make long overdue positive changes. says Paul Delory, VP analyst at Gartner.

In practice, Paul Delory advises companies Use this year of uncertainty to consolidate your assets. A breath of fresh air in the frenzied innovation race that has been going on for several years, 2023 should give CIOs time to optimize their cloud migrations to reduce costs and gain resilience. In other words, rethink emergency migrations to take better advantage of cloud technologies.

Paul Delory also believes that this primary year of innovation, transformation and other “digitalization” is a great opportunity for CIOs to standardize their data centers. Given the success of cloud technologies, Gartner’s VP Analyst recommends adopting best practices internally with infrastructures that are flexible, service-centric, highly scalable and pay-as-you-go. An overhaul that clearly involves Kubernetes and containers, with the introduction of a data architecture that can aggregate data and do some processing internally. ” This allows organizations to leverage cloud-based AI and ML services without incurring exorbitant cloud data storage or bandwidth costs. “, emphasizes Paul Delori. Upskilling employees to implement these improvement projects must become a priority for companies, warns the VP analyst: the lack of talent in the market still hinders modernization initiatives.

Be prepared for all eventualities

Making plans while swimming in uncertainty is a bold bet. Analyst firms have accustomed readers to publishing their forecasts at the beginning of the year. They could hardly ignore it in 2023, on the pretext that the economic, geopolitical and even climate context did not suit it. Should we sometimes repackage known technologies with new acronyms to create new trends? The question remains open.

Meanwhile, Gartner shares the same observation as other analyst firms, including Forrester: In 2023, companies must be prepared for all eventualities by adopting a flexible and adaptable posture, both organizationally and technically. This is probably the best prediction that can be made in the current state of the world.

That doesn’t stop the analysis firm from going further by predicting our future beyond 2023 through a list of 10 key trends.

Some sound obvious: By 2027, more than 50% of companies will use platforms to accelerate their initiatives » or even less reduction of women in the labor market due to the narrowing of the wage gap.

Other predictions are more esoteric: employee well-being benefits from optimizing the customer experience, with the result that in 2025, 30% of successful investment decisions will be guided by these well-being measures rather than traditional ROI metrics.

Finally, some predictions are completely surprising: when you know the financial difficulties of Meta, which has already lost billions, and the doubts surrounding the metaverse, it is difficult to believe that this technology will really attract investors and disrupt the working environment within the company. two years.


Forrester's 2023 forecast


Forrester Forecasts 2023: The Year of Bold, but Reckless CIOs

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